With 127 rooms and a staff of only 18, the Hyatt Place Phoenix Gilbert hotel offers a wonderfully modern, yet comfortable and relaxed atmosphere for its guests. Along with the high-quality rooms and amenities the patrons of the Hyatt Place brand of hotels have come to expect, the hotel also offers a 24-hour menu featuring café-quality, made-to-order meals and snacks along with a complimentary continental breakfast daily. Cathleen Smith is the hotel’s general manager. With 14 years experience in the business, Cathleen knows what it takes to please her guests and keep them coming back.

“It’s a great advantage for us to have a foodservice program,” says General Manager Cathleen Smith. “The more convenient we can make it for our guests the better it is for them – and us.”

So, how does Cathleen manage a 127 room hotel and a 24 hour menu with only 18 to 20 associates? “We all do a little multi-tasking, which makes working at a hotel like this both rewarding and interesting,” explains Ms. Smith.

Of course, it also helps to have the right kind of equipment and tools. A 24-hour menu for instance can create a lot of dishes that need to be washed and sanitized, that’s why Hyatt Place hotels have specified the Jackson TempStar for this task. On a local level, when it comes to a warewashing machine, the less you have to think about it the better. The TempStar fits that requirement perfectly. It’s reliable, easy to use and simply just works – all very important attributes according to Cathleen Smith.

On a chain wide level, you want to be sure the machine you specify has the flexibility, power, reliability and operating efficiency to clean and sanitize all your wares automatically and at a daily operating cost that makes good financial sense.

Perhaps Cathleen Smith said it best, “I don’t spend any time worrying about the warewashing machine, it just does its job and works.” At Jackson, we call that a ringing endorsement!